Executive leader with a background in service, hospitality and real estate. Experienced in commercial and public sectors, influencing business delivery. A visible senior leader, adept at working in complex situations to influence and transform business culture and performance. Comfortable operating at a senior level, with a history of creating and leading talented teams to create solutions to drive commercial success as customer centred businesses. Applying strategic and policy frameworks to solve complex business and political problems. An effective relationship builder, consistently creating and sustaining impactful stakeholder relationships to senior levels whilst leveraging a flexible leadership style to maximise influence for outstanding delivery by teams.
Senior Business and Customer Performance Manager, Transport for London